Privacy Policy

1. Introduction

Voltage Recall (“the Company”) provides patient recall and communication services for dental and medical clinics. The Company values privacy and is committed to maintaining the confidentiality, integrity, and security of all information handled in connection with its services. This Privacy Policy explains how the Company collects, uses, safeguards, and deletes information provided by clinics and their authorized representatives.

By accessing or using the Company’s website or services, you acknowledge that you have read and agreed to this Privacy Policy in its entirety.

 

2. Scope

This Policy applies to all information collected through the Company’s website, recall operations, and communication processes. It applies to clinics, their staff, and patients who are contacted for recall or appointment-related purposes.

This Policy does not apply to information controlled or maintained by third parties, including clinics, software vendors, or external platforms that operate independently of Voltage Recall.

 

3. Information Collected

Voltage Recall collects only the minimum information necessary to perform recall and communication functions. Information may include:

• Patient first and last name

• Telephone number and/or email address

• Appointment due date or recall status (if supplied by the clinic)

• Clinic contact and administrative information

No medical records, payment data, or health information are collected or stored by Voltage Recall.

 

4. Purpose of Collection

All information is collected solely for the purpose of performing recall and appointment reminder services on behalf of participating clinics. This includes contacting patients to book, confirm, or reschedule appointments and maintaining accurate communication records for operational reporting.

The Company does not sell, rent, market, or share patient information for any other purpose.

 

5. Consent

Clinics providing patient information to Voltage Recall confirm that they have obtained all required consents from their patients for contact related to appointment scheduling and recall.

Patients who receive calls or messages may withdraw consent for future communication at any time by notifying their clinic directly.

 

6. Data Security

The Company maintains strict administrative, technical, and physical safeguards to protect all information against unauthorized access, disclosure, alteration, or misuse.
Security measures include data encryption, restricted access controls, secure offline storage, and periodic security review procedures.

All information is processed and stored within Canada under applicable privacy and data protection legislation.

 

7. Data Retention and Deletion

Voltage Recall retains patient and clinic information only as long as required to fulfill recall services. Upon completion of a recall cycle, all related data is permanently deleted or anonymized.

The Company does not maintain historical archives of patient data and assumes no responsibility for the clinic’s internal record retention policies.

 

8. Third-Party Involvement

The Company may utilize third-party telecommunication or AI-assisted systems strictly for operational purposes such as calling or messaging. These systems are contractually required to maintain data security equivalent to or greater than Canadian federal standards.

The Company is not responsible for data handling practices or breaches arising from third-party platforms, systems, or networks outside its direct control.

 

9. Limitation of Liability

Voltage Recall provides its services on an as-is and as-available basis. To the fullest extent permitted by law, the Company disclaims all representations, warranties, and liabilities of any kind, whether express or implied, including but not limited to accuracy, reliability, or fitness for a particular purpose.

The Company shall not be held liable for any loss, damage, claim, or expense arising from the use of its website, services, or communications, including but not limited to direct, indirect, incidental, or consequential damages, regardless of cause.

Use of the website and services constitutes full acknowledgment and acceptance of this limitation of liability.

 

10. Data Access and Corrections

Voltage Recall does not maintain individual user or patient portals. Clinics remain the sole custodians of all patient data they supply and are solely responsible for managing access requests or corrections.

The Company does not process individual data correction, deletion, or access requests from patients or the general public.

 

11. Changes to This Policy

Voltage Recall may update this Privacy Policy at any time without prior notice. The most recent version will always be available on the Company’s official website. Continued use of the website or services following any updates constitutes acceptance of the revised Policy.

 

12. Contact and Inquiries

All inquiries regarding this Privacy Policy or the operation of the Company’s services must be directed exclusively through the official website at:
www.voltagerecall.com

No other communication channels are authorized for privacy-related correspondence.

 

13. Governing Law

This Privacy Policy and any disputes arising from it shall be governed exclusively by the laws of the Province of Ontario and the applicable federal laws of Canada.